Privacy Policy

Last Updated: April 2026 AR Air Conditioning & Heating LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request service, communicate with us, or interact with our SMS/text messaging program. By using our website or providing your information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Email address
• Phone number
• Service address
• Billing information (processed securely through third‑party providers)
• Details related to service requests, equipment, and appointments

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited and referring URLs
• Cookies and tracking technologies

SMS/Text Messaging Information

If you opt in to receive SMS messages, we may collect:

• Your mobile phone number
• Message content
• Delivery and interaction data (e.g., whether a message was delivered or opened)

2. How We Use Your Information

We use your information to:

• Provide HVAC services, maintenance, and scheduling
• Respond to inquiries and customer support requests
• Send appointment reminders, service updates, and confirmations
• Process payments and invoices
• Improve website performance and user experience
• Send marketing communications (only with your consent)
• Operate our SMS/text messaging program

3. SMS/Text Messaging Terms of Service

By opting into SMS from a web form, service request, or any other medium, you agree to receive SMS/text messages from AR Air Conditioning & Heating LLC. These messages may include:

• Appointment reminders
• Technician arrival updates
• Service confirmations
• Conversations related to your service (external)
• Promotional or marketing messages (only if separately consented)

Consent & Message Details

• Message frequency varies depending on your service activity and communication needs.
• Message and data rates may apply based on your mobile carrier.
• Your consent to receive SMS messages is not a condition of purchase.
• For more information, please review our full Privacy Policy at www.aracandheat.com.

Opt‑Out Instructions

You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you may receive a final confirmation message.

Help Instructions

For assistance, reply HELP to any message or contact us directly at: 972-643-3216 or marketing@aracandheat.com

Data Use & Sharing

• We collect your mobile number and message interaction data solely to operate and improve our SMS program.
• We do not sell or share your mobile number with third parties for their own marketing purposes.
• SMS data is handled in accordance with this Privacy Policy and applicable laws.

4. How We Share Your Information

We may share your information with:

• Service providers who assist with scheduling, payment processing, customer communication, or website hosting
• Technicians and contractors who perform HVAC services
• Marketing or communication platforms (e.g., SMS delivery services)
• Legal authorities when required to comply with law or protect our rights

We do not sell your personal information.

5. Cookies and Tracking Technologies

We may use cookies, analytics tools, and similar technologies to:

• Improve website functionality
• Understand user behavior
• Personalize content

You can adjust your browser settings to refuse cookies, but some features may not function properly.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access, update, or delete your personal information
• Opt out of marketing communications
• Opt out of SMS messaging
• Request information about how your data is used

To exercise these rights, contact us at: marketing@aracandheat.com or 972-643-3216.

8. Third‑Party Links

Our website may contain links to third‑party sites. We are not responsible for the privacy practices of those websites.

9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

For questions about this Privacy Policy or your data, contact: AR Air Conditioning & Heating LLC 3937 S Highway 287 Waxahachie, TX 75165 | 972-643-3216 | marketing@aracndheat.com